Service Support Hours
- Technicians are available from 8:30-4:30 CT Monday-Friday.
- Visit our customer portal through our web site (lsspdocs.com).
- Make sure to include your company name, phone number, and detail of the issue.
- Up to two clients from every organization can submit tickets, as submissions from all users may cause communication problems.
Your yearly renewal with LSSP covers access to our ticket support system. You can use the ticket support system to let us know when you are having an issue, or when you have a questions that needs to be addressed. Upon submission, our technicians will decide if the issue warrants a phone call or a remote session to better assist you, unless you are on one of the optional support packages
Please be aware that the ticket support system is not a “How Do I Do This?” type of support. Those types of questions can be resolved by simply signing up for a Question and Answer session at no charge. The Q&A class is live, so this is the forum to receive help for those types of questions.
Any and all issues, besides “how do I ____” questions, will need to be submitted through our ticket system and will be addressed by our first available technician on a first come, first served basis. The technician will decide if your issue could best be solved by a phone call; otherwise, the issue will be handled through the ticket system/remote support.
IMPORTANT: Please Note: You will need to create an account by clicking sign up in the upper right hand corner prior to submitting your first ticket, and that account will need to be verified. Tickets from unverified accounts are sent to a Suspended folder that is only monitored 1-2 times per day.
Direct phone calls and emails will not be answered by LSSP staff in reference to support, as it is imperative that all customers follow the same chain of support.
All customers will have access to our customer portal at www.lsspdocs.com. This portal has both video, self-paced training videos, guides, manuals, and it is where you can register for any and all classes.
We offer several training classes per month that all users of PinPoint are welcome to attend as often as needed. We ask that you register in advance by visiting the customer portal.